Don’t Drop the Ball With Your Customers!

I have had a couple of personal experiences over the past few weeks that have really gotten me thinking about user/customer expectations for responses – whether to an email inquiry or a Tweet. With clients constantly working on getting these things right, it seemed worth writing about what I’ve experienced and the lessons I’ll be […]

Asking for Permission Still Matters in a Social World!

Been off the grid for a while and it’s good to be back! Today’s topic – why it still matters to ask permission when contacting customers or prospects. With social media and smartphones, we are seldom away from communication, which is great when you want it and annoying when you don’t. Case in point – […]

Are you annoying your customers?

With technology advancing at what often feels like warp speed, it is easy to forget that on the other side of any type of communication is still a human being. We have so many opportunities to instantly express our thoughts and opinions and so many outlets to post to, I think we may have lost […]

Choosing a Great SEO or Web Consultant

Working on the web is an interesting journey. You never have the same day twice. It’s part of what I like most! There are as many ideas about SEO and Web Design as there are humans on the planet. So how do you make sure you’re in sync with your provider?